UK buyer guide · reviewed 7 September 2026
Questions to ask before requesting a return
Keep every question tied to the current order because the public returns wording is inconsistent.
Where is the item now?
Ask whether it is still with the seller, at the warehouse or already submitted in a parcel.
Which deadline applies?
Ask support to confirm the deadline for the specific order and keep the reply.
What costs are refundable?
Ask separately about item price, seller delivery, return delivery and any service charge.
What evidence is required?
Keep order screenshots, the selected variant and clear issue photos.
Official sources
- OOTDBuy returns and refunds (Official)