UK buyer guide · reviewed 7 September 2026
Frequently asked UK buyer questions
Short answers to the questions that matter before a product becomes an international parcel.
Does the listed price include UK delivery?
No. The product amount is separate from seller-to-warehouse delivery, the international parcel and any import charges.
Does an inspection image prove authenticity?
No. It can help assess visible details only and cannot authenticate an item or guarantee materials, function or fit.
Which return deadline applies?
The official returns page is internally inconsistent. Ask official support to confirm the rule for the exact order and keep the reply.
Where should I check UK tax and duty?
Use the current GOV.UK goods-sent-from-abroad guidance. Great Britain and Northern Ireland have distinct sections.
Official sources
- OOTDBuy returns and refunds (Official)
- GOV.UK tax and duty (Official)